Frozen Princess Cloak Elsa costume Cape for Girl

Shipping Service

What Shipping service do you offer?

2: Priority Shipping service

Service may differ due to countries, see shipping service/fees and estimated delivery date on checkout progress.

Processing Time:

After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time may take approximately 2-3 business days, it can also be affected by the item's stock status.

Why we don't find my tracking Number and order Status is not changed?

Returns Policy

We Offer 30 days Return. Any reason of items can be returned back during the time. For reason caused by the customer (Doesn't like it, Size or some other reasons like this), customer will need to cover return shipping cost and original shipping cost will be calculated (Including free shipping items) and deducted from total amount. We will cover all shipping cost if the item is defective.

For defective item, you may also provide us the photos and we will solve the problem at customer's request (Refund or exchange and no need to return)

Items that will not be eligible for a refund:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds

Your refund will be processed and you will be informed once your return is received and inspected, money will be only refunded back to original method of payment (Paypal) within a certain amount of days.

Delay on refund

If you haven’t received a refund yet, first check your paypal or bank account again. Then contact paypal,it may take 3-5 days for them to process it if you pay by credit card through paypal. You may also contact us and we will try our best to help.

Shipping

All returns must be shipped back with the trackable shipping service and you must get confirmed with us first and then provide the tracking number to Service@ilovethedress.com

In response to the ongoing COVID-19 situation worldwide, we're closely monitoring the impact as we continue to support our customers, staff and communities during this challenging time. We are open and in service, our customer support team is here to provide all assistance.

1. We're in service, making and shipping orders. And our customer support team is here to provide full assistance any way needed.

2. Our team is operating at full capacity to ensure your orders will be processed on time.

3. Our team is performing thorough disinfection procedures every day to ensure the cleanliness and safety of our workshop. We wear protective gears, including face mask and gloves when handling packaging and shipments.

4. All orders are shipped via the service you choose and shipping speed may have several days delay.

Our hearts go out to all those impacted by this worldwide crisis, together, we will get through this together!