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Delivery time = Processing time + Shipping time
What Shipping service do you offer?1: Standard Shipping
2: Priority Shipping service
Service may differ due to countries, see shipping service/fees and estimated delivery date on checkout progress.
After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time may take approximately 2-3 business days, it can also be affected by the item's stock status.
Why we don't find my tracking Number and order Status is not changed?Our handling time is about 2-3 business days, we will provide you the tracking number as soon as the order is processed,your patient is much appreciated.
We Offer 30 days Return. Any reason of items can be returned back during the time. For reason caused by the customer (Doesn't like it, Size or some other reasons like this), customer will need to cover return shipping cost and original shipping cost will be calculated (Including free shipping items) and deducted from total amount. We will cover all shipping cost if the item is defective.Returned item must be unused and in the same condition that you received it. It must also be in the original packaging.
For defective item, you may also provide us the photos and we will solve the problem at customer's request (Refund or exchange and no need to return)
Items that will not be eligible for a refund:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Your refund will be processed and you will be informed once your return is received and inspected, money will be only refunded back to original method of payment (Paypal) within a certain amount of days.
Delay on refund
If you haven’t received a refund yet, first check your paypal or bank account again. Then contact paypal,it may take 3-5 days for them to process it if you pay by credit card through paypal. You may also contact us and we will try our best to help.
All returns must be shipped back with the trackable shipping service and you must get confirmed with us first and then provide the tracking number to Service@ilovethedress.com
Covid-19 Shipping Delay Notice
In response to the ongoing COVID-19 situation worldwide, we're closely monitoring the impact as we continue to support our customers, staff and communities during this challenging time. We are open and in service, our customer support team is here to provide all assistance.
1. We're in service, making and shipping orders. And our customer support team is here to provide full assistance any way needed.
2. Our team is operating at full capacity to ensure your orders will be processed on time.
3. Our team is performing thorough disinfection procedures every day to ensure the cleanliness and safety of our workshop. We wear protective gears, including face mask and gloves when handling packaging and shipments.
4. All orders are shipped via the service you choose and shipping speed may have several days delay.
Our hearts go out to all those impacted by this worldwide crisis, together, we will get through this together!
Age: 2-10 Years girls
Type: Flower Girl Dress
Dresses Length: Knee Length
Occasion: Birthday Party, Pageant, Fower girl, Wedding Party, Prom, carnival, Graduation, Ceremony and other special occasion.
Pattern Type: Floral
Fabric Type: Worsted
Color:White, Blue, Pink, Purple
Fit: Fits true to size, take your normal size
I ordered 2 dresses from this website and added expedited shipping because I needed them for a certain day. Almost 2 weeks go by and my dresses where not shipped! Contacted customer service who told me the dresses were out of stock however the website didn’t mention that! It took almost a month to get the dresses! The quality was ok, they were very wrinkled and had a lot of threads hanging from the dresses! However my girls looked beautiful in them! I won’t be ordering from here ever again though.
Sorry and that was indeed our mistake, don't know somehow the system marked as contacted for out of stock issue. Shipping cost was refunded back to the customer, sorry again for the mistake.
, great fit, great price. About to order more. Al of the family loved it.
Fast delivery, choose size from size chart,the dress fits perfectly, thanks to the seller, i recommend.
Very beautiful. Fabric good for the price. Could have a little more cleavage. IS arrived fast.
Fast delivery, dress is wonderful, thank you!