Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

What if I received a damaged item?

You are eligible for a full refund or exchange if we shipped you a defective, damaged or mis-shipped item. If you received a damaged item, please contact our customer service through email  and attach with ilovethedressp@gmail.com photos of the damaged item.

Can I get a refund?

Yes, you can get a full refund if you want to cancel your order or you have received a damaged item. Please note that any product that has been shipped and received without quality probem does not qualify for a return or refund.Please see Exchange & Refund

When will my order be processed?

The orders usually would be processed in 3-5 business days for Standard Shipping, 2-3 business days for Express Shipping,If you don't receive tracking number by 5 days,please feel free to contact us

How can I get wholesale price?

If you are planning to purchase an item in bulk (qty≥ 25), you can enjoy an exclusive wholesale price. The more you purchase, the cheaper. Purchasing in bulk, please contact email ilovethedressp@gmail.com with style link attached for wholeasle price.  

What If I have other questions?

Please don't heistate to Contact us and your email will be replied back within 24 hours.

 

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